SUPPORT

How can we help?

Send us any problem you run into while using Campfire Tonight, or any request about your personal information.

When reporting a problem

It helps to include your phone model, Android version, the app version (shown on the app info screen in Android settings), and what happened along with what you tapped. For payment problems, please include your order number (it starts with GPA.). Please do not send sensitive information such as passwords or ID numbers.

Common questions

Where are the settings?: Press and hold anywhere on the screen for about 0.65 seconds and a settings list that is just text opens. It shows your log count and has Buy a bundle of 10 logs, Ad privacy settings (only in regions where it is needed), Send usage stats (On/Off), Delete my stats, Terms · Privacy policy and Close.
Why did my fire go out?: The fire runs on a real clock. A stick burns for about 4 minutes and a log for about 30, and time keeps passing while the app is closed. If you come back much later, it may have burned out. Embers stay for a while after the flames die, and adding a stick or log then brings the fire back. If it is completely out, light it again with the sticks you have left.
I can't see any sticks on the shore.: Up to 5 dry sticks wash up each day. Once you have gathered them all, more come after 5 a.m. If the fire is still burning at that time, they come after it goes out.
I bought logs but they didn't arrive.: The app may have closed or lost its connection right after payment. When you reopen the app, it checks your purchases and adds any missing logs exactly once. If they still have not arrived, email us with your order number (it starts with GPA.). The bundle is consumable, so there is no separate Restore button.
It says “Waiting for the payment”.: Depending on the payment method, a payment may not complete right away and stays pending. Once it completes, open the app and the logs will arrive. If Google Play cancels the payment, no logs are added.
There's no sound.: Sound starts after you tap the screen for the first time. You will not hear it if the media volume is at 0 or, on some phones, in silent mode. Sound plays only while the app is on screen and stops when you switch to another app or the screen turns off.
My phone gets warm and the battery drains fast.: The sea and the fire are drawn in real-time 3D, and the screen stays on while the fire burns. If you leave it on for a long time while charging, keep it out of places where heat can't escape, such as under a blanket. The fire keeps burning on its own clock after you close the app, so it is fine to close it when you are done watching.
Can I move my logs to another phone?: Logs are recorded only on this phone and are not kept on our servers. The app also does not use app data backup, so uninstalling it removes any logs you had left, with no way to get them back. We do not guarantee they move when you change phones, so please check whether you have logs left before uninstalling.

Deleting records stored on your device

Delete everything: In Android settings, open Campfire Tonight's storage and clear the app data. This removes the fire state, the record of logs you have received, and your settings. Menu names differ by device.
Uninstall: Uninstalling the app also removes the records stored on the device.

Either way, any logs you had left (including bought ones) are removed too and cannot be brought back. The app has no menu for deleting just the fire or the logs. Before clearing the app data or uninstalling, it is best to use Delete my stats below first.

Accounts and server storage

Campfire Tonight does not create member accounts, so there is no account deletion page. We cannot view, or delete on your behalf, records stored only on your device.

For how technical information handled by service providers and support emails are kept and deleted, see the Privacy Policy. Requests to access, correct or delete your personal information, or to suspend its processing, can be sent to the email above.

Turning off and deleting usage stats

Tap Send usage stats in settings to switch it to Off and stop sending statistics from then on. To delete the statistics this device has already sent, choose Delete my stats. When deletion on the server succeeds, “Your usage stats were deleted” appears and sending stays off. If it fails, “Could not delete the stats” appears; check your connection and try again.

It is best to request deletion in the app before uninstalling. If the installation number and deletion credential are lost by uninstalling the app or clearing its data, the server records may be hard to find. The app does not display the installation number, so even if you ask by email we may not be able to identify your records; in that case they are cleaned up when the retention periods in section 3 of the Privacy Policy end.

After deletion, only a hash of the deletion credential and the time of deletion are kept separately for 7 days, to stop late requests from recreating the records. The installation identifier and launch counts are not included in this record.

Ad privacy choices

You can reopen Google's privacy choices from Ad privacy settings in the app's settings. This item appears only when needed, depending on your region and consent status. In your device settings, you can reset or delete your Android advertising ID.